Privacy policy

Effective date: 3 October 2026 | Last updated: 3 October 2026

Alzonix ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit alzonix.com or buy from us, how we use it, and the choices you have. It is written in line with Indian law, including the Information Technology Act, 2000 and the Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011, and we are aligning our practices with the Digital Personal Data Protection Act, 2023.

1. Information we collect

Details you give us: name, email address, phone number, shipping and billing address, and your order details
Payment information: payments are handled by our secure payment partners. We do not see or store your full card, UPI PIN or net banking details
Messages: emails, forms or chats you send us
Device and usage data: IP address, browser type, device, pages visited and how you reached our site, collected through cookies and similar tools

2. How we use your information

To process, print, ship and deliver your orders
To send order confirmations, tracking updates and customer support replies
To handle returns, replacements and refunds
To improve our website, products and customer experience
To send offers, launches and updates, only where you have agreed, and you can opt out at any time
To prevent fraud and meet our legal obligations

3. Who we share it with

We do not sell your personal information. We share only what is needed with trusted service providers who help us run our business:

Our store platform (Shopify) to host the website and process orders
Our print and fulfilment partner (Qikink) to print and pack your order
Courier and logistics partners to deliver your order
Payment gateways to process payments securely
Analytics and marketing tools (for example Google Analytics, Meta Pixel) to understand site usage and show relevant ads
Authorities, where we are legally required to do so

These partners may only use your information to provide their services to us.

4. Cookies

We use cookies to keep your cart working, remember your preferences and measure site performance. You can disable cookies in your browser settings, but some parts of the site may not work properly.

5. Data security

We use reasonable security measures, including encrypted (HTTPS) connections and trusted platforms, to protect your information. No online system is completely secure, so we cannot guarantee absolute security.

6. Data storage and transfers

Our platform providers may store or process data on servers outside India. We choose providers that maintain appropriate safeguards.

7. How long we keep your data

We keep your information only as long as needed to fulfil orders, provide support, meet tax and legal requirements, and resolve disputes. After that, we delete or anonymise it.

8. Your rights

You have the right to:

Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information, subject to legal requirements
Withdraw your consent, including to marketing messages
Raise a grievance about how your data is handled

To use any of these rights, message us through our Contact Us page. We will respond within a reasonable time.

9. Marketing messages

You can unsubscribe from our emails using the link in any email, or by writing to us. Order-related messages will still be sent.

10. Children

Our website is not directed at children under 18. We do not knowingly collect their personal information. If you believe a child has given us information, please contact us and we will delete it.