Refund policy

Effective date: 3 October 2026 | Last updated: 3 October 2026

At Alzonix, every piece is made to order and printed only after you place your order. Because of this, our returns work differently from ready-stock stores. We want you to love what you receive, and if something is wrong, we will make it right.

1. Made-to-order items

As each item is custom printed for you, we do not accept returns, exchanges or refunds for change of mind, wrong size ordered, or colour preference. Please check the size chart and product details carefully before you order.

2. When we will replace or refund

We will replace your item, or refund you where a replacement is not possible, if:

You received the wrong item, size, colour or design
The item has a manufacturing or print defect (for example torn fabric, faulty stitching, a misprint or a smudged print)
The item was damaged in transit
An item from your order is missing

3. How to make a claim

Message us through our Contact Us page within 48 hours of delivery with:

Your order number
Clear photos of the product and the issue, and of the shipping label and packaging
An unboxing video, which helps us resolve transit damage and missing-item claims faster

We review every claim within 2 business days. The item should be unused and unwashed.

4. Our resolution

Once your claim is approved, we will send a free replacement. If a replacement is not available, we will refund the amount you paid. Where required, we will arrange a free pickup. Please do not ship any item back to us without our written approval.

5. Refund timeline

Approved refunds are sent to your original payment method within 5-7 business days of approval. Your bank or payment provider may take a few extra days to show the credit.
For Cash on Delivery orders, we refund by bank transfer or UPI. We will ask you for the details.
Replacements are dispatched within 5-7 business days of approval.

6. Cancellations

You can cancel an order within 12 hours of placing it, provided production has not started. Message us through our Contact Us page with your order number. Once production starts, the order cannot be cancelled because the item is already being made for you. Approved cancellations are refunded within 5-7 business days.

7. What is not covered

Slight differences in colour caused by your screen or lighting
Minor variations in print placement within normal production tolerance
Damage caused by wear, washing or ironing not in line with the care instructions
Items that have been worn, washed, altered or damaged after delivery
Orders returned to us because of a wrong or incomplete address, or a refused delivery
Claims made after 48 hours of delivery

This policy does not affect any rights you have under applicable consumer protection law.

8. Failed or duplicate payments

If money was deducted but your order was not confirmed, the amount is usually reversed automatically by your bank within 5-7 business days. If it is not, message us through our Contact Us page with your payment reference and we will help.